FAQ

You can create your account on Souhree's Fashion by entering your email address. A password will be sent to your email address.

You can login with email id and password. Enter your email id and password. Now click on "Login" button. After successful login you will be redirected to "My Account" page.

Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My account’ section of Website

Tap on “Order” section under the "My Account" of your Website and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Please tap on “Orders” section under "My Account" of Website to check your order status.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within "Orders" section under the "My Account" of your Website then select the item or order you want to cancel. In case you are unable to cancel the order from "Orders" section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can send the return to the following returns processing facilities. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Following rules will govern whether or not additional GST will be applicable on the products purchased by you: GST amount: If applicable, the amount of GST collected from customer depends on category, for example (i) Apparel/Clothing: Max 12% (ii) Footwear: Max 18% (iii) Home Furnishing: Max. 28% (iv) Accessories/Other Categories: Max 28%

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Souhree's Fashion shipping policy.

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.